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In conjunction with lead consultant OpenRoad Communcations, Karo has been awarded a major project to redesign the Vancouver Public Library web site. "It is a privilege to be involved with a cornerstone of our community in learning and literacy.", says Anson Lee, Director of Customer Experience Strategy. "With rapidly evolving and emergent internet technologies, understanding patron expectations is key to success." The project is underway with user research and concerning both online and physical branch usage.